Terms of Service

Effective date: 26 June 2026

1. Introduction and acceptance of terms

These Terms of Service ("Terms") govern your access to and use of the services provided by Northwood Wardrobe Studio ("we", "us", "our"). By requesting a quotation, placing an order, paying a deposit, signing a proposal, or otherwise engaging our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our services. These Terms apply to all customers, whether acting as consumers or businesses, except where mandatory consumer rights under UK law apply and cannot be excluded.

2. Scope of services

Northwood Wardrobe Studio provides wardrobe and storage design, supply, and installation services, including but not limited to:

• Bespoke fitted wardrobes
• Sliding door wardrobe installation
• Walk-in wardrobe design
• Wardrobe interior planning and shelving
• Custom bedroom storage solutions
• Wardrobe refurbishment and upgrades

Our services may include consultation, measurement, design, manufacture, delivery, installation, adjustment, and aftercare, depending on the agreed scope of work set out in a quotation, proposal, order confirmation, or contract.

Any drawings, plans, renders, samples, specifications, and descriptions provided by us are indicative unless expressly stated otherwise in writing. Final dimensions, finishes, materials, and installation details may be subject to site conditions and technical requirements.

3. User obligations and responsibilities

You agree to:

• Provide accurate, complete, and up-to-date information relevant to the project, including measurements, access details, and any known site restrictions;
• Ensure that the property is safe, accessible, and ready for survey, delivery, and installation on the agreed dates;
• Obtain any necessary permissions, consents, approvals, or licences, including landlord, freeholder, leaseholder, building management, or planning approvals where required;
• Notify us promptly of any changes that may affect the project, including structural issues, damp, electrical works, or alterations to the room layout;
• Ensure that the installation area is clear of personal belongings and hazards unless otherwise agreed;
• Cooperate with our team and any subcontractors acting on our behalf;
• Inspect the completed work promptly and report any defects, damage, or concerns within a reasonable time.

You are responsible for ensuring that walls, floors, ceilings, plumbing, electrics, and other building elements are suitable for the intended installation unless we have expressly agreed to inspect and certify them as part of our services.

4. Payment terms and conditions

All prices will be set out in our quotation or order confirmation. Unless otherwise stated, prices are quoted in pounds sterling (GBP) and may be subject to VAT where applicable.

Unless agreed otherwise in writing:

• A deposit may be required before work commences or materials are ordered;
• Any remaining balance must be paid in accordance with the payment schedule stated in the quotation or invoice;
• Payments must be made by the due date specified on the invoice;
• We may suspend work, delivery, or installation if payment is overdue;
• You are responsible for any bank charges, card fees, or transfer costs charged by your payment provider;
• Late payments may incur interest and recovery costs to the extent permitted by law, including under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

We reserve the right to adjust prices if there is a change in specification, materials, site conditions, or legal requirements after the quotation date. Any such change will be communicated to you before additional charges are incurred where reasonably practicable.

5. Cancellation and refund policy

If you are a consumer and have entered into a contract at a distance or off-premises, you may have a statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless an exception applies.

If you request that we begin work, order materials, or provide services during the cancellation period, you acknowledge that you may be required to pay for the services supplied up to the point of cancellation and, where applicable, for materials already ordered or manufactured to your specification.

Unless otherwise agreed in writing:

• Deposits may be non-refundable where they cover design time, survey work, bespoke manufacture, or materials already committed to the project, to the extent permitted by law;
• Cancellation after bespoke items have been manufactured or materials ordered may result in charges for our costs and losses;
• If we cancel due to circumstances within our control, you will be entitled to a refund of any sums paid for undelivered goods or unperformed services;
• Refunds, where due, will be made using the original payment method within a reasonable time.

To cancel, you must contact us using the details in the Contact Information section. Any cancellation must be confirmed in writing.

6. Liability limitations

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.

Subject to the above, we shall not be liable for:

• Loss or damage arising from inaccurate information, measurements, or instructions provided by you or on your behalf;
• Delays caused by third parties, suppliers, carriers, or site access issues;
• Pre-existing defects, structural issues, damp, mould, subsidence, or unsuitable site conditions;
• Normal wear and tear, misuse, neglect, accidental damage, or unauthorised alterations;
• Indirect, consequential, or special losses, including loss of profit, loss of business, or loss of opportunity.

Where we are found liable for any claim arising out of or in connection with the services, our total liability shall be limited to the amount paid or payable by you for the specific services giving rise to the claim, except where a different limit is required by law.

You are responsible for arranging appropriate insurance for your property and contents. We recommend that you maintain adequate insurance cover during survey, delivery, and installation.

7. Intellectual property rights

All intellectual property rights in our designs, drawings, plans, specifications, concepts, photographs, text, branding, and other materials created or supplied by us remain the property of Northwood Wardrobe Studio or our licensors, unless expressly assigned in writing.

You are granted a limited, non-exclusive, non-transferable licence to use our design materials solely for the purpose of the agreed project. You must not copy, reproduce, adapt, distribute, publish, or use our materials for any other purpose without our prior written consent.

We may retain the right to photograph completed installations for our portfolio, marketing, and promotional purposes, provided that we do so in a manner consistent with applicable data protection law and any reasonable confidentiality requests from you.

8. Data protection and privacy

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

We may collect and use personal data such as your name, contact details, address, payment information, site access details, and project preferences for the purposes of:

• Providing quotations, surveys, design services, delivery, installation, and aftercare;
• Managing our customer relationship and communications;
• Processing payments and maintaining accounting records;
• Meeting legal, tax, and regulatory obligations;
• Improving our services and maintaining business records.

We will only share personal data where necessary for the performance of our services, compliance with law, or with your consent. Further details about how we handle personal data may be provided in our privacy notice, if available.

9. Force majeure

We shall not be in breach of these Terms or otherwise liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances, or causes beyond our reasonable control. These may include, without limitation, acts of God, fire, flood, storm, epidemic, pandemic, strikes, labour disputes, transport disruption, supply chain shortages, power failures, war, terrorism, civil unrest, governmental action, or failure of third-party suppliers.

If a force majeure event occurs, we will use reasonable efforts to notify you and resume performance as soon as reasonably practicable. If the event continues for an extended period, either party may be entitled to terminate the affected services on written notice, subject to payment for work already completed and costs already incurred.

10. Changes to terms

We may update or amend these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The updated Terms will take effect from the date stated at the top of the document or as otherwise notified to you.

If you have an ongoing project, the version of the Terms in force at the time of your order or contract will generally apply, unless a change is required by law or you agree otherwise in writing.

11. Applicable law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising from or relating to these Terms, subject to any mandatory consumer rights to bring proceedings in another jurisdiction where applicable by law.

12. Contact information

If you have any questions, complaints, cancellation requests, or notices under these Terms, please contact:

• Northwood Wardrobe Studio
• Address: Northwood Wardrobe Studio, 18 High Street, Uxbridge, London UB8 1JZ, UK
• Email: [email protected]
• Phone: +44 20 7946 8372

13. Severability clause

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

These Terms constitute the entire agreement between you and Northwood Wardrobe Studio in relation to the services, unless expressly varied in writing and signed or otherwise confirmed by us.